TKI Conflict Resolution

The TKI (Thomas-Kilmann Conflict Mode Instrument) is fast and accessible, delivering insight, empowerment and resolution to anyone involved in conflict. By identifying alternative conflict styles, it helps people reframe and defuse conflict, creating more productive results.

TKI and conflict resolution

The TKI questionnaire identifies five distinct conflict styles and provides people with conflict-management solutions. By helping individuals understand their default approach in conflict, it encourages the exploration of alternative ways to handle different situations, and although it’s sophisticated, you do not need to be an expert in conflict resolution theories to use it.

  • No prior knowledge or expertise necessary; suitable for line managers and team members as well as L&D professionals
  • Fast and accessible – simple to apply, easy to understand
  • An efficient and economic in-house solution, saving time and money
  • Immediate, actionable results that transform potentially damaging conflict to foster constructive difference
  • Increases productivity by reducing wasted time and preventing damage to working relationships
  • Avoids the costly legal repercussions of workplace conflict
  • Wide application – can be used for teams and individuals alike

TKI – key features

  • Delivers results you can trust, with a raft of research backing up its conflict-management potential
  • Measures individuals’ and groups’ approaches to conflict against five conflict handling modes
  • Identifies preferred responses to conflict and how this affects conflict outcomes
  • Provides specific tactics for conflict resolution
  • Creates a positive and constructive environment, for teams and individuals alike

The TKI tool generates a Profile and Interpretive Report, addressing conflict swiftly and productively.

TKI model illustration

What does the TKI measure?

The TKI measures preferences for five different styles of handling conflict, called conflict modes, which are described along two dimensions: assertiveness, or the extent to which a person tries to satisfy their own concerns; and cooperativeness, or the extent to which they try to satisfy the concerns of another person.

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