The TKI (Thomas-Kilmann Conflict Mode Instrument) is fast and accessible, delivering insight, empowerment and resolution to anyone involved in conflict. By identifying alternative conflict styles, it helps people reframe and defuse conflict, creating more productive results.
TKI and conflict resolution
The TKI questionnaire identifies five distinct conflict styles and provides people with conflict-management solutions. By helping individuals understand their default approach in conflict, it encourages the exploration of alternative ways to handle different situations, and although it’s sophisticated, you do not need to be an expert in conflict resolution theories to use it.
- No prior knowledge or expertise necessary; suitable for line managers and team members as well as L&D professionals
- Fast and accessible – simple to apply, easy to understand
- An efficient and economic in-house solution, saving time and money
- Immediate, actionable results that transform potentially damaging conflict to foster constructive difference
- Increases productivity by reducing wasted time and preventing damage to working relationships
- Avoids the costly legal repercussions of workplace conflict
- Wide application – can be used for teams and individuals alike
TKI – key features
- Delivers results you can trust, with a raft of research backing up its conflict-management potential
- Measures individuals’ and groups’ approaches to conflict against five conflict handling modes
- Identifies preferred responses to conflict and how this affects conflict outcomes
- Provides specific tactics for conflict resolution
- Creates a positive and constructive environment, for teams and individuals alike
The TKI tool generates a Profile and Interpretive Report, addressing conflict swiftly and productively.
What does the TKI measure?
The TKI measures preferences for five different styles of handling conflict, called conflict modes, which are described along two dimensions: assertiveness, or the extent to which a person tries to satisfy their own concerns; and cooperativeness, or the extent to which they try to satisfy the concerns of another person.
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I would like to tell you how much my sessions with John have changed my life forever. Before I met him I suffered from depression, low self esteem, lack of confidence, worried constantly and drank too much. I had been like this for as long as I can remember.
After just one session with John I understood how my brain worked and had stopped dwelling on the past and worrying incessantly. I have gone on to have numerous sessions and I feel better than I have for years. I now have control of my mind instead of it having control of me. I feel very positive, am able to make decisions and most of all I am really happy. Things that would have once bothered me just don’t any more.
I would highly recommend sessions with John to anyone.*
Before the initial consultation, I didn't know what to expect and wondered if I would be able to speak openly about why I was there, but as soon as I sat down with John, I was instantly reassured. Not only did he very clearly explain his processes and techniques, he was obviously invested in helping me to achieve my goals. His excellent interpersonal skills and kind nature always helped me to relax during each session.
I've achieved far more than I initially set out to and these changes were so subtle at the time, it didn't feel arduous. But when I look at where I am now compared to where I was, I'm amazed at how far I've come in such a short time and eternally grateful to John for guiding me toward this outcome.
I can't recommend him enough.*
After realising that feeling anxious all the time and having a few panic attacks was not something I should have to put up with I decided I needed to make a change and do something to help me deal with everyday life. I had lost my confidence and was starting to avoid certain situations and was feeling unhappy and very tired in my own mind which made it hard for me to deal with home and work life in my usual way.
It was the best decision and I can honestly say it has changed my life, my way of thinking and understanding why I felt the way I did and what I had to do to change it and all of this happened in just a few months.
I would highly recommended his services.*
I went to see John with depression and anxiety which affected me on a daily basis. I was on medication and seeing a counsellor but did not feel like I was getting anywhere other than the dark hole I lived in. On my first session I was instantly made to feel at ease about my problems and felt comfortable to talk about the difficulties I had gone through over the previous years. After every session no matter how bad or dark a place I was in that day I always came away feeling more positive and upbeat. John gave me techniques to overcome my fears and anxiety, taught me how the brain works and gave me a cd which I used frequently to help me relax especially when my brain was working on overdrive feeding me with negativity. I can honestly say I now feel more like the old me and can see the light at the end of a very dark and very long tunnel.
I would highly recommended his services to anyone for any problem!*